May 19, 2016

New numbers for railway emergency quota

Chennai: Southern Railways has requested the general public to approach Officer on Special Duty (OSD) for seeking accomodation in trains under emergency quota (EQ).

A press release from Southern Railway reminded that a simplified system is already in place to seek accomodation under EQ, where people can approach the office of OSD and place a written request two days in advance of the journey.

The release, however stated that the mobile number of OSD is being used to for reservation, EQ related queries and release of emergency quota instead of following the usual procedure.
The release appealed that the travelling public need not call OSD on his cell for general enquiry purpose. But can follow the before mentioned procedure. The mobile number of the OSD has been given only for emergency situations, reminded the release. 

However, the public can note that contact number of the OSD is 044-25354405. Travelling public are requested to use helpline numbers 044 25354475 (Chennai), 0452 2308250 (Madurai), 0471 2326484 (Trivandrum), 0431 2418992 (Trichy), 0427 2431010 (Salem) and 0491 2552755 (Palakkad). Besides these, the helpline numbers are 182 (security issues) and 138 (services complaints) are well known.