Jun 9, 2016

Railways may take cue from global companies to train Travelling Ticket Examiner

NEW DELHI: The curt and often harassed travelling ticket examiner (TTE) donning a black coat may soon turn out to be all smiles and at his charming best. 

The Indian Railways has been advised to follow Starbucks , Amazon, FedEx , Convergys and Toyota, which are among the top consumer-servicing companies, and make its frontline staff more customer-friendly and recognise and reward them with events such as 'employee of the month' incentives. 

While cleanliness in trains has .. 

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