Jul 22, 2016

Mechanism To Deal With Complaints of Passengers

Government has set up different channels of registering passengers complaints/grievances namely, Complaints Books at the Stations and in trains, May I help you booth/Counters at Stations, All India Help line No.-138, CPGRAMS, COMS, Social Media etc. Large numbers of complaints are received through these channels which are sent to concerned authorities for prompt and satisfactory redressal. 
This Press Release is based on information given by the Minister of State (Independent Charge) of the Ministry of Communications and Minister of State for Railways in a written reply to a question in Lok Sabha