Dec 7, 2016

Social Media Engagement with Railway Passengers

Government have created twitter handle @RailMinIndia, facebook page “Ministry of Railways-India” and twitter handles of General Managers and Divisional Railway Managers of Indian Railways for social media engagement with public including rail passengers which are available on Indian Railways’ websitewww.indianrailways.gov.in. Efforts are made to promptly attend the complaints requiring immediate attention on running trains or at stations, especially the ones relating to security or medical assistance, received through any channel viz., helpline number, SMS, web, mobile App, social media, etc. 

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha