Jan 27, 2017

रेलवे में किसी भी प्रकार की शिकायतो के लिए 138 एवं 139 डायल कर समाधान पाए।

 ;kf=;ksa dks vf/kd ls vf/kd lqfo/kk iznku djus dh n`f’V ls jsyos }kjk fodflr dh xbZ iwjs Hkkjrh; jsyos esa ,dhd`r f”kdk;rksa ds lek/kku ds fy, 138 dh lqfo/kk iznku dh xbZ gS ,oa 139 esa ih-,u-vkj- lfgr fdlh Hkh izdkj dh leL;ksa ds funku ds fy, Mk;y fd;k tk ldrk gSA

         vkbZ-vkj-lh-Vh-lh- ds }kjk 139 lqfo/kk Qksu ij pykbZ tk jgh gS] ftlls ;k=h }kjk vius eksckbZy Qksu ls gh Qksu dj ;k ,l-,e-,l- dj ih-,u-vkj- lacaf/kr tkudkjh] vkj{k.k dh fLFkrh] cFkZ osfVax ij gS ;k vkj-,-lh-ij gS ;k daQZe gS bu lHkh dh tkudkjh Vªsu uacj] uke] dksp iksft”ku] cFkZ dh la[;k feuVks esa tkuk tk ldrk gSA blh izdkj dksbZ Vªsu dc fdl LVs”ku ls xqtj jgh gS] ysV gS ;k lgh le; ij gS ;g lHkh tkudkjh Hkh “kgj ds ,l-Vh-Mh- dksM uacj nsdj 139 Mk;y djds tkuk tk ldrk gSA
         blh izdkj 138 iz.kkyh esa fo”ks’krk ;g gS fd 138 ij f”kdk;r ftl jsy eaMy ds dk;Z {ks= ls tqM+k gksxk ogh ds dkWef”Zk;y daVªksy ij f”kdk;r ntZ gksxh vFkkZr pyrh Vªsu ij ;k=h ftl eaMy ds dk;Z {ks= ls xqtjrs gq, f”kdk;r djsxk ogha ds dkWeZf”k;y daVªksy }kjk bl f”kdk;r dks iathd`r djrs gq, pyrh Vªsu ij ml f”kdk;r drkZ@;k=h ls Vªsu ij M~;qVhjr jsydehZ ml ;k=h ls eqykdkr dj f”kdk;r dsl dk dksM nsxh vksj funku mijkar larq’V gksdj ;k=h ml f”kdk;r ds ekeys dks can djsxkA
bl lfo/kk ds ek?;e ls jsy ;k=h lqj{kk ds vykok vU; ;k=h lqfo/kkvksa tSls lkQ&lQkbZ] [kku&iku] dkspksa dk j[kj[kko ,oa lQj ds nkSjku vkikrdkyhu fpfdRlk lqfo/kkvksa ds laca/k esa Hkh f”kdk;r dj ldrs gSA blds iwoZ Hkh lqj{kk laca/kh f”kdk;rksa ds fy, 1322@182 uEcj pyu esa gS ,oa ;k=h bu uacjks ij Hkh f”kdk;r dj ldrs gS ,oa jsyos ds }kjk rRdky visf{kr dk;Zokgh ds }kjk leL;kvksa dk lek/kku Hkh fd;k tk,xkA
bu gsYiykbZu uacjks ij lqfo/kk pkSchlks ?kaVs miyC/k gS ftlls fd ;k=h fdlh Hkh le; vius eksckbZy vFkok yS.MykbZu uacjks ls bu uacjks ij dky djds viuh leL;k ntZ djk ldrs gSA
 bl gsYi ykbu uacj 138 esa nf{k.k iwoZ e/; jsyos ds rhuks jsy eaMyks es vyx&vyx dEiuh;ks ds Qksu uacjks ls f”kdk;r ntZ dh tk jgh ftlesa%&
1-fcykliqj jsy eaMy esa & ch,l,u,y] ,;jVsy] vkbfM;k] VkVk MksdksEkks vkSj fjyk;al A
2-jk;iqj jsy eaMy esa & ch,l,u,y] ,;jVsy] vkbfM;k] VkVk MksdksEkkss] fofM;ksdku vkSj fjyk;alA
3- ukxiqj jsy eaMy esa & ch,l,u,y vkSj ,;jVsy vkfn “kkfey gSA 

 

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