Jul 23, 2017

If You Read CAG Report On Railway Catering, You’ll Never Eat Food In Trains, Stations



Image result for Railway Catering

The CAG report on Railways observed "a number of unauthorized vendors on platforms and trains".
New Delhi: An audit report compiled by the Comptroller and Auditor General (CAG) of India has revealed major lapses in the catering services offered by the Indian Railways to passengers. The report, which was tabled in Parliament on Friday, was compiled after an inspection of 74 railway stations and 80 trains across India.
It reveals serious discrepancies in terms of hygiene. “During the joint inspection of 74 stations and 80 trains… audit noticed that cleanliness and hygiene were not being maintained at catering units at stations and in trains. Unpurified water straight from the tap was used in preparation of beverages, waste bins were not found covered, not emptied regularly and not washed, food stuff were not covered to protect them from flies, insects and dust, rats and cockroaches were found in the train etc.,” the report said.

It added that “contaminated” food and food “unsuitable for human consumption” was also being served on stations. “Deficiencies in respect of quality of food served were noticed. Articles unsuitable for human consumption, contaminated foodstuff, recycled foodstuffs, shelf life expired packaged and bottled items, unauthorized brands of water bottles, etc., were offered for sale on station.”

The report observed “a number of unauthorized vendors on platforms and trains. During 2013-14 to 2015-16, 2,39,096 (2.39 lakh) cases were prosecuted by Railway Protection Force and fine imposed in eight Zonal Railways.”

The CAG also observed that a number of “unfair practices” were noticed during the audit. “Unfair practices were being followed in execution of catering services at stations and trains. Bills were not given for the food items served in mobile units in trains. Printed menu cards with tariff were not available with waiters and Catering Managers in trains. Food stuff served was less than the prescribed scheduled quantity, unapproved packaged drinking water was sold, Propriety Article Depot (PAD) items were sold at the railway stations at maximum retail price (MRP).”

According to the CAG, while a grievance redressal system was put in place, “there is no reduction in the number of complaints over the years. It was also seen that the major share of complaints pertained to overcharging and quality issues.”
Source - News 18

 

NEXT POST

READ MORE -

Rail News - Public service (4215) Rail News - Public service (3681) Rail News - Rail Employee (2330) News - General (421) DIVISION - JABALPUR (357) Rail News - Rail Development (321) News - Spl Train (266) Rail News - Job - Career (207) DIVISION - BHOPAL (205) Rail news - Metro (195) Rail News - Circulars (145) DIVISION - HUBLI (138) DIVISION - MORADABAD (122) Office Order (105) DIVISION - ALLAHABAD (95) World Rail News (85) Rail news - Public Alert (83) News - Loco Pilot (77) Rail News - Rail Budget (69) HIGH SPEED RAIL (68) Rail News - 7th Pay Commission (67) Rail News - New Train (63) Improvement in Facilities (59) Accidents (58) Rail News - Railway Safety (58) Rail Development (55) Rail news - World Rail (49) Rail News - Tourism (39) Public Interest (37) Award (35) News- Railway Exam Result (35) Rail News - Freight Services (35) DIVISION - Delhi (34) Rail News - Sports (33) Trade Union (33) Bonus (PLB) (30) PIB (29) Bullet train (28) News - Railway Employee (28) new line (26) IRCTC (25) News - Dearness Allowance (24) Station Master (24) Rail News - Special Train (23) TATKAL TICKET (22) RPF / RPSF (21) Railway News - Metro (21) Complaint and Suggestions (20) Railway Pensioners (20) Mumbai local (19) News - Job - Career (19) Rail News - Security (19) News - Catering (18) Railway time table (17) News - New Tech (16) Zone - South Central Railway (16) Circulars - Govt of India (15) Scam (15) ‘Premium’ Special Trains (15) Know About (14) Rail News - Railway Revenue (14) Rail news - Employment Notification (14) Railway Board (14) Railway News - Delhi Metro (14) Catering Related Complaints (13) Railway Joke (13) Freight Corridor (12) Rail Accidents (12) DIVISION - RAIPUR (11) Dedicated Freight Corridors (11) Indian Railway History (11) Rail News - Security (11) AISMA (9) News - Exam Result (9) Passenger Amenities (9) Rail News - New Rail Line (9) Railway pass (9) Budget (8) DIVISION - Ambala (8) Employee News (8) INCOME TAX (8) PHOTO (8) Premium Air-Conditioned (8) Public Grievances (8) World Rail - China (8) fares hikes (8) semi-high speed (8) Central Railway (7) Night Duty Allowance (7) Rail budget (7) Railway Safety (7) Train Cancellation (7) Zone - Western Railway (7) online tickets (7) International Railway (6) Mono Rail (6) Mumbai Metro (6) News - Budget (6) Rail Fares (6) Ticket Booking (6) World Rail - Japan (6) extra coaches (6) guard (6) Always Important (5) Children Education Allowance (5) Drinking Water (5) HELP (5) Holiday Trains (5) IRCON (5) LOCOMOTIVE (5) Rail History (5) Rail News - Business (5) South Eastern Railway (5) Zone - Southern Railway (5) booking counters (5) hi-tech (5) macp (5) AIR - RAIL (4) Coaches (4) Food plazas (4) IMPORTANT RULE (4) Mumbai (4) News - Railway Rule (4) RAIL TEL (4) Rail Neer (4) Rail News - Rules (4) Railway Minister (4) World Rail - Pakistan (4) e-ticket booking (4) escalators (4) Booking - Parcel (3) CCTV (3) DOUBLE DECKER TRAIN (3) Electrification (3) Konkan railway (3) Leave Rule (3) Medical Allowance (3) Member Engineering (3) Modal Question Paper (3) News - Rail Road (3) News- Railway Exam (3) PASS (3) Question Bank (3) Rail News - China (3) Rail fare hike (3) Suvidha Train (3) TRANSFER POLICY (3) VAISHNO DEVI (3) Zone - Northern Railway (3) new pension scheme (3) reservation (3) tatkal ticket (3) Booking - Luggage (2) D & A RULE (2) Extension of train services (2) Khumbn Mela (2) LDCE (2) MATHERAN (2) MOBILE APPS (2) Minister of State for Railways (2) National Rail Museum (2) News -World Film (2) OROP (2) Passenger Reservation System (2) Police help desk (2) Provident Fund interest (2) Rail News - Goods Train (2) Railway Protection Force (2) Railway Proud (2) Railway Stations (2) Retiring Rooms (2) Revenue earnings (2) Zone - East Central Railway (2) Zone - N E RLY (2) railway station (2) ALER (1) Air Travel (1) DIVISION - CENTRAL RAILWAY (1) DIVISION - MADURAI (1) DIVISION - VIJAYWADA (1) Directory (1) Division - Rangia (1) FOOT OVER BRIDGE (1) FORMS (1) Government Railway Police (1) House Rent Allowance (1) Interesting Facts (1) JAIPUR (1) LARGESS (1) LONDON (1) Lifeline Express (1) MST (1) Measures Against Fire (1) Medical Care (1) Ministry of Railway (1) News - TV (1) Passenger Security (1) RDSO (1) Rail - Roko (1) Rail Bridges (1) Rail News - Privatization (1) Rail News - Bengali (1) Rail News - Consumer Forum (1) Rail Tariff (1) Rail Tenders (1) Rail e-tickets (1) Railway Act (1) Railway Quarter (1) Railway Week (1) Rath Yatra (1) Road over Bridges work (1) SCRA (1) SKY BUS (1) Sainagar Shirdi (1) Suburban trains (1) Swadeshi (1) TRAVELLING ALLOWANCE (1) Ticket Examiner Staff (1) Track Man (1) WhatsApp (1) World Rail - New York (1) World Rail - Russia (1) World Rail - USA (1) World Rail - Washington (1) Zone - E RLY (1) Zone - N C RLY (1) Zone - North Western Railway (1) Zone - Northeast Frontier Railway (1) Zone - S E Railway (1) fire-fighting equipment (1) mobile ticket booking (1) smart card (1) wagon factories (1)

Followers