Based on the felt need, the Indian Railways has improved and enhanced public facilities across various railway stations to give passengers a world-class travelling experience.
New Delhi, August 7: Leading the way for innovation, transparency, efficiency, speed across the nation, the Ministry of Railways has now launched E-Ticketing portal in Hindi to give a better Journey Experience to all its passengers. As per a recent tweet by the Ministry of Railways, the Indian Railways has lessened the burden on passengers who find it difficult to book tickets in English by launching an e-ticketing portal in Hindi. This would, however, facilitate hassle free booking tickets as passengers would have an access to details in Hindi which would help in better understanding of fares, stations, offers and discounts.
The payment for tickets booked through IRCTC website is made through various cashless modes such as net banking, through credit/debit cards, cash cards and e-wallets. According to recent tweets, the Ministry of Railways informed that it is developing a comprehensive Complaint Redressal System for better passenger service. The tweets further added saying that the e-procurement which is 100% procurement worth Rs 50,000 crores is routed through E platforms making it completely paperless. The Indian Railways recently commenced the largest digitization and ERP initiative called as One-ICT which led to savings of more than Rs 55,000 Crores.
Meanwhile, it also conducted 100% online recruitment for all staff posts, which in itself is a world record for conducting the largest ever online exam across the world. The Indian Railways under the leadership of Union Railway Minister Suresh Prabhu implemented the next generation ticketing system which enhanced ability of IRCTC website 2 handle 15,000 concurrent users from previous 2000.
Indian Railways has more than 8000 Stations. The Ministry is leaving no stone unturned to provide improved facilities at the stations to all its passengers including those located in small cities/towns. It has always been the endeavour of the Railways to provide adequate amenities to the passengers at the stations. Amenities are further augmented from time to time with growth in passenger traffic handled at stations, based on the felt need, expectations of the travelling public and availability of funds.
Based on the felt need, the Indian Railways has improved and enhanced public facilities across various railway stations to give passengers a world-class travelling experience. The establishment of Yatri Ticket Suvidha Kendras for issuing of tickets through public private partnership for establishment and operation of computerised Passenger Reservation System (PRS)-cum Unreserved Ticketing System (UTS) terminals have been set up to facilitate hassle-free travel.
Source - India.com